Privacy Policy - Mortgage Propeller
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Privacy Policy

Mortgagepropeller.com is owned and operated by Hazel Way Company Ltd ("we/us").  We are committed to protecting and respecting your privacy.  This privacy policy explains what information we collect about you through our website and how we use that information and the procedures that we have in place to safeguard your privacy.

What is personal Information?

When we talk about personal information we mean information about an individual that can identify them, like their name, address, e-mail address, telephone number and financial details. Any reference to “information” or “data” in this policy is a reference to personal information about a living individual.

Collection of Personal Information

We collect certain personal details when you use the services available through our website in order to facilitate the provision of these services, and to maintain our quality standards.

Information you give to us:

In the case of Clients, these details may include:

When we collect it

What we collect

When you contact a Professional through Mortgage Propeller

Name

Address

Email

Phone number

IP address

We may collect other information such as occupation, age, income, bank details, financial details

When you leave a review on Mortgage Propeller

Your ratings of a Professional

Your opinions on a Professional

Optional socio-demographic information such as age, gender, marital status.

When you leave a review on Mortgage Propeller

In some cases, we may ask for evidence of your relationship with a Professional

In the case of Professionals, these details may include:

When we collect it

What we collect

When you create or update a Mortgage Propeller account

Name

Occupation

Photo

Professional details such as experience or qualifications

Detailed contact information

Information about regulatory status

Information about your services

When you create or update a Mortgage Propeller account, or update a Firm profile

Relevant business details e.g. your Firm details

How we use the information

We collect and process information about you only where we have a lawful basis for doing so in law. The legal basis depend on the services you use but will include: 

Legal basis

What we use your information for

Legitimate interest

To run our core business functions, to allow clients to search for, check, contact or review a professional

Legitimate interest

To allow professionals to sign up for and use our services, or to carry out our responsibilities resulting from any agreements you’ve entered into with us 

Legitimate interest

To detect and manage fraudulent activity

Legitimate interest

To enhance our product and service offering or monitor the provision of our services 

Legitimate interest

To protect our legal rights and interests

Legitimate interest and consent 

To market and promote our service, communicate with you, or to inform you of new offers and services

Legal obligation

To comply with any applicable legal or regulatory requirements

Security of your information

We take measures to help ensure that your personal data is secure, accurate, up to date and kept only for so long as is necessary for the purposes for which it is collected.

To help ensure the security of your personal data that you submit to our website, we use security software to encrypt the information before and during its transmission through the Internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security.

No method of transmission over the Internet or email, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security. Please contact us using the details below if you would like to discuss alternative communication methods.

How long do we keep your information for?

We keep your personal information in accordance with our internal retention policies. We determine the length of time we keep it for based on the minimum retention periods required by law or regulation. We will only keep your personal information after this period if there’s a legitimate business reason to do so. 

Cookies

This website uses cookies.  When we provide services, we want to make them easy, useful and reliable.  Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone.  These include small files known as cookies. See our cookies policy for more information about the cookies we use on our website.

Third Party Links

Mortgagepropeller.com contains links to websites owned and operated by third parties.  If you follow a link to any of these websites, please note that they may have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Transfers outside of the EEA

Any information you provide to us will routinely be stored in the UK. In order to maintain and improve the functionality of our website, it may periodically be necessary for your information to be processed in countries within the EEA or outside of the EEA temporarily. In any such instances we will ensure that appropriate legal, technical and organisational measures are in place to ensure that our obligations in relation to your information continue to be met at all times.

Your rights

Under Data Protection Legislation, you have a number of important rights in relation to your data. These include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations;
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
  • object at any time to processing of personal information concerning you for direct marketing;
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
  • object in certain other situations to our continued processing of your personal information; and
  • otherwise restrict our processing of your personal information in certain circumstances.

If you would like to exercise any of those rights, email, hello@mortgagepropeller.com.

Lodging a complaint

Data Protection legislation gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk or telephone: 0303 123 1113.

 How to contact us

You may contact the Data Protection Officer with any queries or complaints relating to the processing of your data or to exercise your rights as described above. 

Contact Details:

Data Protection Officer 

The Concourse - Building 1
Catalyst
Queens Rd
Belfast
BT3 9DT
United Kingdom

Or data-protection@mortgagepropeller.com

 

This policy was last updated 26/October/2021.


Cookie Policy

As a Mortgage Propeller customer you can be rest assured that your personal information is treated with the utmost care. We recommend that you read our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared.

Mortgage Propeller (“Mortgage Propeller” “we” or “us”) uses cookies when you visit our website to improve the quality of your experience and the services we provide. You can find out how to manage cookies on your devices below.

What is a cookie?

A cookie is a small information file which is downloaded to your device's hard drive when you visit a website. The term cookie can be described by an array of files, for example pixel tags (these tend to be small blocks of code on a webpage or email that do things like read and place cookies), mobile device identifiers and web storage used in desktop software or mobile software.

Our use of cookies

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website, and include, for example, cookies that enable you to log into secure areas of our website. Please note that if you choose to disable these cookies, some parts of our website may not function correctly.
     
  • Analytical cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.  All the information that these cookies collect is aggregated and therefore anonymous.
     
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your region).
     
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Except for essential cookies, all cookies will expire after a reasonable period of time depending on the type of cookies.

Third parties may also use cookies via our website, for example advertising networks and web traffic analysis services. These third parties are responsible for setting their own cookies. These cookies are likely to be analytical cookies or performance or targeting cookies.

How to manage your cookies

You may change your website browser settings to manage your cookie preferences at any time. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Please note without cookies you may not benefit from all the functionality available on our website or access some parts of the site. For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact our Data Protection Officer, if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact our Data Protection Officer, please send an email to data-protection@mortgagepropeller.com or write to Data Protection Officer, Mortgage Propeller, The Concourse, Building 1, Queens Road, Belfast, Northern Ireland, BT3 9DT.

This policy was last updated 26/October/2021.

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