Privacy Policy
Mortgagepropeller.com is owned and operated by Hazel Way Company Ltd ("we/us"). We are committed to protecting and respecting your privacy. This privacy policy explains what information we collect about you through our website and how we use that information and the procedures that we have in place to safeguard your privacy.
What is personal Information?
When we talk about personal information we mean information about an individual that can identify them, like their name, address, e-mail address, telephone number and financial details. Any reference to “information” or “data” in this policy is a reference to personal information about a living individual.
Collection of Personal Information
We collect certain personal details when you use the services available through our website in order to facilitate the provision of these services, and to maintain our quality standards.
Information you give to us:
In the case of Clients, these details may include:
|
When we collect it |
What we collect |
|
When you contact a Professional through Mortgage Propeller |
Name Address Phone number IP address We may collect other information such as occupation, age, income, bank details, financial details |
|
When you leave a review on Mortgage Propeller |
Your ratings of a Professional Your opinions on a Professional Optional socio-demographic information such as age, gender, marital status. |
|
When you leave a review on Mortgage Propeller |
In some cases, we may ask for evidence of your relationship with a Professional |
In the case of Professionals, these details may include:
|
When we collect it |
What we collect |
|
When you create or update a Mortgage Propeller account |
Name Occupation Photo Professional details such as experience or qualifications Detailed contact information Information about regulatory status Information about your services |
|
When you create or update a Mortgage Propeller account, or update a Firm profile |
Relevant business details e.g. your Firm details |
How we use the information
We collect and process information about you only where we have a lawful basis for doing so in law. The legal basis depend on the services you use but will include:
|
Legal basis |
What we use your information for |
|
Legitimate interest |
To run our core business functions, to allow clients to search for, check, contact or review a professional |
|
Legitimate interest |
To allow professionals to sign up for and use our services, or to carry out our responsibilities resulting from any agreements you’ve entered into with us |
|
Legitimate interest |
To detect and manage fraudulent activity |
|
Legitimate interest |
To enhance our product and service offering or monitor the provision of our services |
|
Legitimate interest |
To protect our legal rights and interests |
|
Legitimate interest and consent |
To market and promote our service, communicate with you, or to inform you of new offers and services |
|
Legal obligation |
To comply with any applicable legal or regulatory requirements |
Security of your information
We take measures to help ensure that your personal data is secure, accurate, up to date and kept only for so long as is necessary for the purposes for which it is collected.
To help ensure the security of your personal data that you submit to our website, we use security software to encrypt the information before and during its transmission through the Internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security.
No method of transmission over the Internet or email, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security. Please contact us using the details below if you would like to discuss alternative communication methods.
How long do we keep your information for?
We keep your personal information in accordance with our internal retention policies. We determine the length of time we keep it for based on the minimum retention periods required by law or regulation. We will only keep your personal information after this period if there’s a legitimate business reason to do so.
Cookies
This website uses cookies. When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. See our cookies policy for more information about the cookies we use on our website.
Third Party Links
Mortgagepropeller.com contains links to websites owned and operated by third parties. If you follow a link to any of these websites, please note that they may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Transfers outside of the EEA
Any information you provide to us will routinely be stored in the UK. In order to maintain and improve the functionality of our website, it may periodically be necessary for your information to be processed in countries within the EEA or outside of the EEA temporarily. In any such instances we will ensure that appropriate legal, technical and organisational measures are in place to ensure that our obligations in relation to your information continue to be met at all times.
Your rights
Under Data Protection Legislation, you have a number of important rights in relation to your data. These include rights to:
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
- require us to correct any mistakes in your information which we hold;
- require the erasure of personal information concerning you in certain situations;
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
- object at any time to processing of personal information concerning you for direct marketing;
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
- object in certain other situations to our continued processing of your personal information; and
- otherwise restrict our processing of your personal information in certain circumstances.
If you would like to exercise any of those rights, email, hello@mortgagepropeller.com.
Lodging a complaint
Data Protection legislation gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk or telephone: 0303 123 1113.
How to contact us
You may contact the Data Protection Officer with any queries or complaints relating to the processing of your data or to exercise your rights as described above.
Contact Details:
Data Protection Officer
Or data-protection@mortgagepropeller.com
This policy was last updated 26/October/2021.